Refund policy

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We want you to be fully satisfied with your purchase from OutdoorGrillz.

30-Day Returns

You may return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition you received them.

Free Return Shipping

OutdoorGrillz covers return shipping on eligible returns within the 30-day window — no restocking fee, no return shipping fee.

How to Start a Return

Contact us at {{ email }} or {{ phone }} with your order number and we'll walk you through the process.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-7 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us right away at {{ email }} so we can make it right — replacement or refund, your choice.

Contact

Questions about a return? Email {{ email }} or call {{ phone }}.