Are these genuine products?
Yes. Every grill, smoker, and griddle we sell is genuine, brand-name equipment — no knockoffs or off-brand substitutes.
Are you an authorized dealer?
We're an independent retailer sourcing genuine inventory through wholesale channels. We're not an authorized dealer for the brands we carry unless specifically stated on a product page. See our Legal Notice for full details.
What's your return policy?
30 days, free returns, no restocking fee. See our Refund Policy for details.
Do you offer free shipping?
Yes, free shipping on every order within the US. Most orders arrive within 2-5 business days after processing; large items may ship via freight and take a bit longer.
What about warranty?
Every item includes a manufacturer warranty — length varies by brand and product. See our Warranty page for details.
How do I track my order?
You'll get a confirmation email with tracking info as soon as your order ships.
Still have questions?
Email us at contact@outdoorgrillz.com or call +1 (855) 747-6347.